Penske (PTL Canada) Shop Clerk in Montreal, Canada


Position Summary:

The Shop Clerk will provide administrative support to the Service Department by updating service related systems. This position requires someone with good communication skills and will have regular interaction with customers.

This position is also responsible for the completion of all paperwork related to the Service Department.

Previous fleet shop experience is a plus.

In order to ensure effective and efficient accounting operations, this position requires someone customer oriented, with basic accounting knowledge, ability to follow procedures, work independently and well organized.

We Offer You:

Penske values the well-being of our employees and their families. That is why we offer competitive wages and a wide range of benefits, including medical and dental plans, group RRSP, spouse and child life insurance, employee referral bonus, sick days and discounts with Penske partners. You can also enjoy working in a modern and clean environment, comprehensive training, and exceptional growth opportunities within the company.


-Maintain Service Net Planner with PMs campaigns, repairs from drive-ins, call-ins, and 24/7 calls, and off lease/on lease. Start R/O’s, schedule pick-ups and vendor outside work.

-Respond to customer inquiries regarding billing and scheduling. Greet customers at the location and assists customers via phone and e-mail.

-Assist with parts inventories and cycle counts, procurement, storage and billing.

-Complete yard checks and/or safety inspections

-Assist with shop administrative processes and run reports as scheduled

-Complete repair orders

-Record attendance of shop personnel

-Order supplies, mailing, and scheduling

-Order and tag parts

-Accident reporting and administration

-Prepare, issue and send out receipts, bills, policies, invoices, warranties

-Operates computer terminal to input and retrieve data

-Open and route incoming mail, answer correspondence and prepare outgoing mail

  • Accounts payables

  • Fuel invoicing, reconciliation

  • All paperwork involved in daily office procedures

-Other projects and tasks as assigned by supervisor

-Greets and assists customers and visitors via phone, email, and face-to-face interaction

-Other projects and tasks as assigned by supervisor

Schedule: Monday to Friday from 8:00 am to 4: 30 pm


-At least 2 years of customer service experience required

-2 years of administrative support experience required

-High School Diploma or equivalent required

-Associates or Bachelors degree preferred

-Proficiency in the use of Microsoft Outlook, Word, Excel, Access, and Powerpoint are required

-Customer service skills, ability to work independently, and organizational skills required

-Regular, predictable, full attendance is an essential function of the job

-Work the required schedule, work at the specific location required, complete Penske employment application, submit to a reference verification (to include past employment and education history) are required.

Physical Requirements:

-The physical and mental demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

-The associate will be required to: read; communicate verbally and/or in written form; remember and analyze certain information; and remember and understand certain instructions or guidelines.

-While performing the duties of this job, the associate may be required to stand, walk, and sit. The associate is frequently required to use hands to touch, handle, and feel, and to reach with hands and arms. The associate must be able to occasionally lift and/or move up to 25lbs/12kg.

-Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and the ability to adjust focus.

Penske is committed to the principle of equity in employment.

About Penske Truck Leasing

Penske Truck Leasing Co., L.P., headquartered in Reading, Pennsylvania, is a partnership of Penske Corporation, Penske Automotive Group, and Mitsui & Co., Ltd. A leading global transportation services provider, Penske operates more than 260,000 vehicles, employs more than 29,000 people, and serves customers from more than 1,000 locations in North America, South America, Europe, Australia, and Asia. Product lines include full-service truck leasing, contract maintenance, commercial and consumer truck rentals, used truck sales, transportation and warehousing management and supply chain management solutions. Visit to learn more.

Work Locations: 10760 Henri-Bourassa E Montreal, QC H1C 1S9

Primary Location: Canada-Quebec-Montreal

Job: Administrative

Penske (Oracle) Job Name: Administrative

Req ID: 1807722