Penske (PTL Canada) Branch Operations Coordinator in Hamilton, Ontario


Position Summary:

This position will be responsible for all Administrative/Service functions that contribute to Penske Truck Leasing's success in servicing our customers in a fast paced environment. The candidate selected for this position will be developed by the district leadership team and has regular interaction with all departments in the organization with leadership at both the district and area level. This is an excellent opportunity to gain the necessary experience to advance your career in the Penske organization.

Major Responsibilities:

  • Handle inbound and outbound customer calls expertly

  • Be able to assist every customer, on every call

  • Responsible for fuel reconciliation/control

  • Responsible for electronic accounts payable/control

  • Responsible for accident rebilling

  • Assist the service department when required with quarterly inventory, weekly cycle count and parts management

  • Responsible for processing parts invoices

  • In service, de-install/transfer units

  • Assist with review of billing

  • Assist Sales Team with sales paperwork/contribution information

  • Asset Management

-Review and analyze established Penske operational reports, presenting findings to district leadership

  • Other projects and tasks as assigned by supervisor



-2 years of customer service experience required

-Associates or Bachelor’s degree strongly preferred

-Prior automotive industry experience is preferred

-Proficiency with computer, including Microsoft Word, Excel, and PowerPoint are required

-Ability to work independently required

-Strong written and verbal communication is required

-Strong organizational skills and ability to multi-task are required

-Bilingual English/French; oral and written communication

-Advanced computer skills, including Microsoft Word, Excel, PowerPoint and/or AS400 skills highly desirable, as is the ability to learn other software systems

-Regular, predictable, full attendance is an essential function of the job

-Work the required schedule, work at the specific location required, complete Penske employment application, submit to a background investigation (to include past employment and education) is required.

Physical Requirements:

-The physical and mental demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

-The associate will be required to: read; communicate verbally and/or in written form; remember and analyze certain information; and remember and understand certain instructions or guidelines.

-While performing the duties of this job, the associate may be required to stand, walk, and sit. The associate is frequently required to use hands to touch, handle, and feel, and to reach with hands and arms. The associate must be able to occasionally lift and/or move up to 25lbs/12kg.

-Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and the ability to adjust focus.

Penske is committed to the principle of equity in employment

About Penske Truck Leasing

Penske Truck Leasing Co., L.P., headquartered in Reading, Pennsylvania, is a partnership of Penske Corporation, Penske Automotive Group, and Mitsui & Co., Ltd. A leading global transportation services provider, Penske operates more than 250,000 vehicles and serves customers from more than 1,000 locations in North America, South America, Europe, Australia, and Asia. Product lines include full-service truck leasing, contract maintenance, commercial and consumer truck rentals, used truck sales, transportation and warehousing management and supply chain management solutions. Visit to learn more.

Work Locations: 15 Goderich Rd Hamilton, ON L8E 4P2

Primary Location: Canada-Ontario-Hamilton

Job: Administrative

Penske (Oracle) Job Name: Administrative

Req ID: 1811427